Customer Service

Your satisfaction is our top priority!

We will always go above and beyond to ensure you are happy with your purchase.

Please feel free to check out our FAQ page for answers to commonly asked questions.

You may also contact us by phone or email.

Customer Service Toll Free Telephone
Customer Service Business Hours
Monday to Friday, 9 am to 5 pm EST
Order Processing & ShippingGeneral Terms & ConditionsGift Certificate Terms & ConditionsFundraising Terms & ConditionsCustomer of the Month Photo ContestPrivacy and Security

Order Processing & Shipping

All orders will be processed within 1-3 business days (excluding weekends and statutory holidays). Please note that the order processing time is in addition to shipping times.

Please see below for the shipping rates and estimated delivery time:

USA & Canada

Estimated Delivery Time:
Standard Mail = 3 to 5 business days
Priority Mail = 2 to 3 business days
Overnight Mail = 1 business day

For order total (after discounts) < $50:
Standard Mail = $3.50
Priority Mail = $8.50
Overnight Mail = $22.50

For order total (after discounts) > $50:
Standard Mail = FREE
Priority Mail = $8.50
Overnight Mail = $22.50

International (outside USA & Canada)

Estimated Delivery Time:
Standard Mail = 2 to 4 weeks

For order total (after discounts) < $50:
Standard Mail = $8.50

For order total (after discounts) > $50:
Standard Mail = 12.50

For order total (after discounts) > $100:
Standard Mail = FREE

*Please note that international shipping times can vary from country to country. It is the buyer’s responsibility to pay for any import charges or other additional charges imposed by the local country or courier.

General Terms & Conditions

Welcome to (“BabySmilesLabels”, “we”, or “us”). By using the BabySmilesLabels website (the “Website”), you can purchase a variety of labels, stickers, gift items and gift certificates. All purchases on this Website are subject exclusively to these Terms and Conditions, including the Privacy Policy. We reserve the right to change the Website and/or these terms and conditions at our sole discretion without notice. The most current version of the terms and conditions will supersede all previous versions and/or any contradictory terms and conditions.

Product Availability
All products are subject to availability and may be withdrawn at any time for any reason (including after receipt of your order). We reserve the right at any time to accept or reject your orders in whole or in part. If we cannot fulfill your order, you will be contacted and any money that has been paid for the order will be refunded.

We reserve the right to change the pricing at any time without notice. In the event of any inaccuracies in pricing or content on our Website, we reserve the right to cancel any orders at any time and refund the money that has been paid for the order. BabySmilesLabels collects and remits sales tax as required by local and provincial laws and regulations. Prices stated on our Website do not sales taxes, which will be added to your order where applicable.

Order Processing & Shipping
All orders will be processed within 1-3 business days (excluding weekends and statutory holidays). Once your order is processed, it will be shipped according to our shipping policies. Please review the “Shipping Information” section on our Website for further details regarding shipping rates, times and policies.

Payment Type
We accept credit cards (Visa, MasterCard, Discover and American Express) via Paypal, or Paypal.

Refund & Returns
BabySmilesLabels proudly offers 100% Satisfaction Guarantee for all our products. If you are not satisfied with your purchase, please kindly contact us as soon as possible within 45 days of your order date and we would be happy to arrange an exchange or provide a full or partial refund for your order. The BabySmilesLabels team prints all information (i.e. name on personalized labels) exactly as they appear on your order invoice. Please ensure your order details are correct before submitting your order. No exchange or refund will be offered if you have provided an incorrect name (i.e. typing errors), or if you have changed your mind, or for any defects caused by ordinary wear and tear or abnormal use.

Copyright & Trademarks
All copyright, trademarks and other intellectual property rights on this Website and its content (including without limitation the Website design, logo, text, graphics, photographs, designs, software and source codes) are owned by or licensed to BabySmilesLabels, and are protected by local and International copyright laws. In accessing the Website, you agree that you will access the content solely for your personal and non-commercial use. None of the content can be downloaded, modified, copied, reproduced, duplicated, published, transmitted, stored, distributed or sold without the prior written consent of BabySmilesLabels and their respective owners.

Disclaimers and Limitation of Liability
By using BabySmilesLabels Website, you expressly agree to use this Website at your sole risk. You agree to bear all of the risks and responsibilities for the use of the Website and any products purchased from BabySmilesLabels. The Website and all products sold on the Website, are provided and sold on an “AS IS” and “AS AVAILABLE” basis WITHOUT any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the maximum extent permitted by law, BabySmilesLabels specifically disclaims all warranties, whether expressed or implied. No written or oral advice provided by BabySmilesLabels shall create a warranty. BabySmilesLabels does not warranty that the functionality of the Website will be uninterrupted or error free. We do not warrant the accuracy, completeness or integrity of the content provided on the Website or the products available for sale on the Website. Under no circumstances shall BabySmilesLabels be liable for any direct, indirect, incidental, special or consequential loss or damage arising out of or in connection or inability to use the Website or your use of any products from us.

Gift Certificate Terms & Conditions

All gift certificate purchases and their use are subject to BabySmilesLabels Terms and Conditions of Sale. Gift certificates can only be redeemed online through the BabySmilesLabels website, for the purchase of BabySmilesLabels products. They cannot be refunded, resold, and/or redeemed for cash. Discounts or special promotions cannot be applied to gift certificate purchases.

Gift certificates can be purchased for any value from $25 to $200. You can add a personalized message for the gift recipient. Gift certificates are delivered by email to the gift recipient and can be scheduled for future delivery. Please leave a note at checkout and our team will take care the rest for you. BabySmilesLabels gift certificates do not expire and no maintenance fees are applied to outstanding gift certificate balances.

Fundraising Terms & Conditions

BabySmilesLabels will provide each organization with a unique fundraising code to be entered in the shopping cart during the checkout process. Up to 20% fundraising commissions will be provided for qualifying non-discounted purchases at the BabySmilesLabels Website. All non-discounted orders are qualified for a 20% fundraising commission, except for Loot Bag Label Packs (5% commission), Baby Monthly Photo Stickers or Mama-to-be Baby Bump Photo Stickers (5% commission), Personalized Party Favor Stickers (10% commission) and Customized Closet Dividers (10% commission).

It is the responsibility of the fundraising organization or school to ensure their code is being used at checkout and in accordance with BabySmilesLabels fundraising rules. If violations occur, BabySmilesLabels reserves the right to discontinue the organization or school’s fundraising code. Fundraising codes cannot be combined with other promotional discount codes. False purchases will not be honored.

For further details regarding BabySmilesLabels fundraising program, please contact [email protected]

Customer of the Month Photo Contest Terms & Conditions

We would love to see how you have used our products! You may submit a photo by posting on our Facebook page or email to [email protected]

All photos submitted for the photo contest must be original work. If you are planning to submit a photo taken by another person, you must have their consent before submitting the photo. You are required to comply with all U.S., Canadian and international copyright and/or intellectual property laws. You will indemnify BabySmilesLabels for any violations related to the photos submitted to the contest.

BabySmilesLabels will randomly select a winner on the last day of each month and the winning photo will be placed on the BabySmilesLabels Facebook wall. The winner should contact BabySmilesLabels within 2 weeks (from the winner announcement date) to obtain a FREE $20 Gift Certificate at our Website. The $20 Gift Certificate can be used to exchange any products on our Website.

By submitting an entry to the contest, you are deemed to have reviewed, read and agreed to BabySmilesLabels Terms and Conditions, Privacy Policy and Contest Rules below:

a. A complete release of Facebook by each entrant or participant.
b. Acknowledgment that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
c. Disclosure that the participant is providing information to BabySmiles and not to Facebook.
d. Your photo may be used on our Website, Facebook, Pinterest, Instagram, newsletter, packaging, blog, and/or other media for promotional purposes.
e. You must be at least 18 years of age.
f. No purchase is required at the time of entry.
g. You must be a BabySmilesLabels Facebook fan to play.
h. You may submit an entry every month and win a maximum of once every month.

Privacy and Security

BabySmilesLabels will never sell, trade or share your information with third parties. All information collected by BabySmilesLabels will be kept confidential within our organization. Your email address will be used for sending receipts of order details. We may send out emails or newsletters to customers about BabySmilesLabels products, coupons or promotions. You may unsubscribe to our emails or newsletter at any time by clicking the link provided at the bottom of email.
BabySmiles uses Paypal to provide a secure shopping environment for our customers. By using Paypal, your credit card information will be protected with the best encryption software currently available in the industry.